The best and worst of customer and employee satisfaction — heroes, goats

Drawing by Peter FitzGerald — More of his business drawings in “So Happy Here…” from Amazon

“Our core values: … Put the customer first…” — Frontier Communications website

“We take pride in knowing how to take care of you.” — Message to potential employees on the State Farm website

“Our team members are the key to our success. Whether they work behind the scenes or are out there delivering great service to